We are open 7 days
42 Henry St
T: +61 8 9430 7038
23 608 403 845
Every attempt will be made to process and ship your order on the same day as received (if a business day). At the very latest, it will be shipped the following business day.
We use Australia Post to send parcels and choose to pass on our discounted standard delivery rates to you. Express Post and International post is not discounted but we just pass on the exact costs to you.
1. Collect your order from Paper Bird
You can pick up your order free of charge, directly from Paper Bird, Children's Books & Arts: 42 Henry St, Fremantle, 6160.
2. Standard delivery
$6.00 Flat Rate for all parcels. FREE over $60.
3. Express Post 3kg bag
$15.00 per bag
We will contact you with a price for the freight.
We offer giftwrapping, free of charge, all year-round. If you are purchasing items via our website to send to someone and need them gift wrapped, just let us know in the notes section of the cart before you checkout.
Returns - instore & online purchases
We do accept returns for exchange to a different item or credit voucher up to 14 days after you have purchased it either instore or online, subject to the following conditions: (Please choose carefully, as we do not normally give refunds if you simply change your mind or make the wrong selection).
- Returned items must be accompanied by proof of purchase (eg. a receipted Tax Invoice, or order confirmation email),
- Returned items must be in a saleable condition,
- Defective books will be replaced with the SAME title,
- The item was in stock at the time of purchase and not ordered in for you (ie. a special order),
- Shipping charges are not refundable (unless the item shipped was wrong/defective),
- We do not pay for postage on returns,
- Books with CD-ROMS or disks CANNOT be returned once the seals on these items have been broken,
- We do not offer cash refunds (unless the goods are defective). Instead, all exchange items will be replaced with credit/gift voucher.
Still have questions? Then please email us!
If you have questions or concerns regarding this statement, please contact us at Paper Bird on (08) 9430 7038.
Collection of Information
In order to use the the Paper Bird website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Paper Bird is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Paper Bird customers is required in order to provide you with our products and/or services, and a high level of customer service.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Paper Bird uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Paper Bird may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Paper Bird does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Paper Bird site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Paper Bird.
Paper Bird Security Policy
Paper Bird uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Paper Bird or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Paper Bird.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within one to two (1 - 2) business days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Paper Bird will not be responsible for parcels lost or damaged in transit if you choose not to insure.